Cancellation Policy for AnimalDeltaHouse

Orders placed between 5 PM and 7 AM Eastern Time, Sunday through Thursday, may generally be eligible for cancellation. However, if your order has already entered processing or shipping stages, cancellation will no longer be possible. Our customer support team will make every effort to honor cancellation requests during this timeframe but cannot guarantee success once an order is being fulfilled.

This policy applies to cancellations for any reason, including requests to change the shipping address. Please note that if a package is undeliverable due to an incorrect address provided by the customer, AnimalDeltaHouse is not responsible for issuing replacements, refunds, or credits.

While we strive to accommodate all cancellation requests, AnimalDeltaHouse is not liable for any shipping costs incurred when returning products after cancellation. Products returned after delivery must be unopened and in pristine condition to qualify for a refund.

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